Patti Petitte

Consumer Reporter Susan Hogan shares four free resources to help manage medical debt.

Medical debt can be crippling and take over your life, and it has for more than 668,000 in the DC-Metro area, who owe a total of more than $600 million. Consumer Reporter Susan Hogan puts a spotlight on the problem and reports on what steps NBC is taking to help.

On Thursday, 49 states and the District announced a $120 million settlement with General Motors over its defective ignition switch. Consumer Reporter Susan Hogan has the story.

Not all passenger side airbag systems are created equal. Consumer Reporter Susan Hogan has the results of an Insurance Institute for Highway Safety side crash test.

D.C. ranks among the places in the United States that are most vulnerable to identity theft and fraud. Consumer Reporter Susan Hogan has the results of a new study. The FTC has some advice for protecting your identity.

The government opened an investigation of Ford Explorers last year, but News4 found complaints to Ford and the government going back years before any investigation became public.

Car insurance can be expensive, especially for families with multiple drivers, people with poor credit and drivers with imperfect track records, but Consumer Reports says if you do a little homework, there are ways to lower car insurance costs.

An advocate of hypnosis spent almost $2,000 to go to a seminar, but when she got there, the event wasn’t happening.

A Maryland man’s life is turned upside down because he shares a name and birthdate with a felon.

When termites returned to a Maryland couple’s home, they reached out to the pest control company with which they had a 10-year warranty, but that company had been sold to another company that doesn’t do termites.

For college students living in off-campus housing, fire safety is an additional responsibility. Consumer Reporter Susan Hogan has a life-saving checklist to help keep your child safe.

From a cellphone catching fire to an airline taking away a woman’s upgraded seat, NBC 4 Responds gets results. Consumer Reporter Susan Hogan has this week’s recap.

Following last year’s global recall of millions of Samsung Galaxy Note7 cellphones last year, consumers are reporting other phones have similar problems overheating and catching fire.

A couple that spent more than $10,000 on jewelry during a recent cruise returned home to learn it may be worth a fraction of that, according to an appraiser.

A Virginia woman who planned on taking the trip of a lifetime with the love of her life wound up instead planning her husband’s funeral and waiting for months for a refund for a hotel room in which she never stayed.

A Maryland woman paid hundreds for a new walkway but was left with a mess in her yard.

For teenagers working summer jobs, here are some tips for getting the most out of their paychecks.

Teenagers working summer jobs should know how to maximize their paychecks. Consumer Reporter Susan Hogan offers some advice. 

Maryland’s attorney general joined dozens of others around the country in pushing the federal government to stop robocalls.