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‘I was not happy': End of Southwest open seating gets mixed reactions at DCA
A day after Southwest Airlines announced major changes to the passenger experience, almost everyone News4’s Joseph Olmo spoke with at Reagan National Airport had an opinion.
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Southwest to get rid of open seating, offer extra legroom in biggest shift in its history
Southwest is under pressure to drum up revenue from an oversupplied U.S. market and an activist investor.
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US files details of Boeing's $244 million plea deal related to 737 Max crashes
The Justice Department submitted an agreement with Boeing on Wednesday in which the aerospace giant will plead guilty to a fraud charge for misleading U.S. regulators who approved the 737 Max jetliner before two of the planes crashed, killing 346 people.
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Know passenger rights for canceled or delayed flights
The U.S. Department of Transportation announced it opened an investigation into Delta Air Lines after receiving a high volume of complaints concerning customer service failures. News4 Consumer Reporter Susan Hogan spoke with Secretary Pete Buttigieg about the investigation.
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Delta travelers still seeking their bags at DCA days after global tech outage
Delta travelers are still facing delays and missing bags days after the global tech outage on Friday. One man said he’d had 12 minutes of sleep over two days as he tried to make it home. News4’s Adam Tuss reports.
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The technology outage left you stranded when your flight was canceled. Here's what to do.
U.S. airline regulators have opened an investigation into Delta Air Lines, which is still struggling to restore operations on Tuesday, more than four full days after a faulty software update caused technological havoc worldwide and disrupted global air travel.
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Woman stuck at DCA due to Delta disruptions misses celebrating that her sister is cancer-free
Delta disruptions still continue days after the Microsoft tech outage, leaving some passengers stranded at DCA. One woman has been in the airport for two days, causing her to delay celebrating her birthday and her sister’s 10th anniversary of being cancer-free. News4’s Joseph Olmo reports.
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FAA investigating after 2nd Southwest flight flies unusually low in as many months
Federal officials are investigating an incident in which a Southwest Airlines jet flew as low as 150 feet over water while it was still about five miles from its intended landing spot in Tampa, Florida.
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Delta Air Lines says cancellations continue as it tries to restore operations after tech outage
Airlines, including Delta Air Lines, continued to struggle to restore operations two days after a faulty software update caused technological havoc worldwide and resulted in several carriers grounding flights.
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American Airlines reaches tentative labor deal with flight attendants union
Fort Worth-based American Airlines has reached a tentative labor deal with the union representing its 28,000 flight attendants.
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Your flight was canceled by the technology outage. What do you do next?
Thousands of flights have been canceled after a worldwide internet outage hit many leading airlines, forcing passengers to scramble to save their vacations and other trips.
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Air India flight en route to San Francisco diverted to Russian airport
An Air India flight from Delhi to San Francisco was diverted to an airport in Russia after the pilots “detected a potential issue in the cargo hold area,” the airline said Thursday.
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United Airlines flight loses wheel during takeoff, lands safely in Denver
A United Airlines flight landed in Denver Monday after losing a wheel on takeoff from Los Angeles International Airport.
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More than 3 million pass through US airport security in a day for the first time as travel surges
Agents for the U.S. Transportation Security Administration on Sunday screened 3 million airline passengers in a single day for the first time ever. The record topped the June 23 mark of more than 2.99 million screened passengers.
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Air travel is getting worse. That's what passengers are telling the US government
Air travel is getting more miserable. That’s the verdict from travelers, based on the number of them who file complaints with the U.S. government last year.
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Flight to New Hampshire diverted after man exposes himself, federal officials say
Officials say a flight to Manchester, New Hampshire was diverted to Buffalo, New York, after a man allegedly exposed himself and urinated in the aisle of the airplane.
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Delta goes pasta-only for thousands of international travelers after ‘spoiled' food forced a flight to divert
Delta said it was serving pasta only on about 75 international flights on Wednesday after a ‘spoiled meal’ forced an Amsterdam-bound flight to divert.
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Video shows aftermath of severe turbulence on Air Europa flight
About 30 passengers were injured on their way from Madrid, Spain to Montevideo, Uruguay.
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Delta flight to Amsterdam diverts to JFK after passengers are served spoiled food
It’s not clear how many passengers consumed the tainted food, nor were details on the spoilage known.
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Dozens injured by turbulence on flight diverted to Brazil
An Air Europa flight bound for Uruguay made an emergency landing in Brazil on Monday after at least 30 people were injured by “strong turbulence.”