Maryland Neighborhood Unable to Rely on Mail Delivery - NBC4 Washington
NBC4 Responds Archive

NBC4 Responds Archive

Working 4 You: Responding to every consumer complaint

Maryland Neighborhood Unable to Rely on Mail Delivery

    processing...

    NEWSLETTERS

    Maryland Neighborhood Unable to Rely on Mail Delivery

    NBC4 Responds to a neighborhood with mail delivery problems. Consumer Reporter Susan Hogan investigated. (Published Friday, Oct. 7, 2016)

    Residents in a single-family home development in Silver Spring, Maryland, say they couldn't count on mail carriers to deliver their mail.

    “Mail delivery is an uncertainty every day,” resident Nevin Martell said.

    Sometimes they would receive nothing at all. Other times they'd receive their neighbors’ mail or expected deliveries would go missing altogether.

    “My dad took some beautiful pictures and sent them just in a first-class envelope, and they never arrived,” Martell said.

    There's also no consistency with postal carriers, he said.

    “There’s been a rotating cast of people who have been delivering our mail,” he said.

    After numerous calls to the post office and the post master with no change, Martell called NBC4 Responds.

    The U.S. Postal Service responded in part, "The postal service takes customer concerns very seriously and is committed to providing its customers with the best possible service. Postal officials have contacted community representatives and are working together to address their mail concerns."

    The postal service delivered on its word. Martell said he saw immediate changes. In fact, they’re getting their mail delivered by a supervisor.