Southwest Airlines

A pilot from another airline who was a passenger aboard a Southwest flight helped land the aircraft after its captain “fainted or became incapacitated.”

A Southwest Airlines flight bound for Fort Lauderdale returned to Havana Sunday after the aircraft was reportedly struck by a bird and cellphone video showed smoke filling the cabin.

If you prefer your coffee cold, you’ll love Southwest Airlines latest offering onboard its flights.

The Senate Committee will be hearing testimonies from Southwest Airlines. The investigation is looking into the holiday meltdown that the Dallas-based airline experience at the end of December 2022 and into January of this year

Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.

Southwest Airlines began returning to normal operations Friday after canceling thousands of flights, sending travelers into a post-Christmas scramble. News4’s Dominique Moody reports on Reagan National Airport.

Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.

The airline is trying to extract itself from a sustained scheduling mess.

After a week of travel disruptions — including Southwest Airlines canceling thousands of flights — bags are piled up at D.C.’s Reagan National Airport. News4’s Dominique Moody reports.

Thousands of Southwest passengers were left scrambling after the airline canceled most of its flights. News4’s Walter Morris spoke with one woman who had to drive more than 20 hours to make it back home to D.C.

It has less to do with the weather and more to do with something called the “point-to-point” model.

SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.

News4’s Darcy Spencer spoke with several travelers about their experiences trying to find their lost luggage after Southwest canceled the majority of its flights after Christmas.

“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...

The airline cut another 60% of its schedule even as operations at other airlines improved.

Flight delays and cancellations continue for a third day, impacting travelers’ return home after the holidays. News4’s Dominique Moody reports from Reagan National Airport.

When travel plans don’t go your way, remember that you do have rights. Here’s what you should pay attention to.

In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.