Metro Program That Will Credit Delayed Riders Starts Friday

Riders will receive an automatic credit on their SmarTrip card if their trip is delayed by 15 minutes or more

Starting Friday, you will get some money back into your pocket if your Metro train is late.

Metro's board approved the Rush Hour Promise program Thursday. 

The program, which will begin Friday morning, will give riders an automatic credit on their SmarTrip card if their weekday rush-hour trip is delayed by 15 minutes or more.

The credit can be used for a future trip.

But don't celebrate just yet. 

Weather, traffic delays and scheduled maintenance will not be covered under the program.

The credit will be automatic for Metrorail customers, but bus riders will have to fill out a form. Customers will also have a cap on the number of credits they could receive in a month. 

"Rush Hour Promise is our commitment to riders that we are accountable for providing reliable, on-time service," said Metro General Manager Paul J. Wiedefeld. "We want our customers to know that we value their time, and we're going to do everything we can to keep them moving safely and efficiently." 

Metro says since SafeTrack ended, only .5 percent of rail trips were delayed by 15 minutes or more. That means the transit agency would have to give back about $600,000 for those delayed trips. 


Washington, D.C., Maryland and Virginia local news, events and information

How to stay cool and safe as a heat wave heads for the DC area

Road closures ahead of Potomac River Tunnel Project

According to Metro documents, about 9 out of 10 weekday trips on Metrorail arrive on time. 

Contact Us