DC Launches Text-to-311 Service to Report City Service Issues

New service allows residents to alert officials through texts

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What to Know

  • New D.C. 311 service allows residents to make city service requests through texts.
  • This service is one of five ways for residents to report city service issues.

Now the ability to bring concerns to officials is a bit more convenient. While D.C. residents can continue to call 311 to report problems like burned-out street lights, potholes and illegally parked cars, the District has launched a new service that allows residents to report problems through text messaging.

This addition is actually makes the fifth way residents can report city service issues. Other ways include reporting on the D.C. 311 website, using their mobile app and tweeting to @311dcgov.

The text launch comes during an initiative focused on street light repairs. Residents are encouraged to text "street light" to DC311 (32311) when they spot an outage.

At the end of October, 311 will also relaunch their website, with updates including more efficient request options and more accurate information about repair time and status.

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