Would You Drive 450 Miles to Talk to Customer Service? - NBC4 Washington

Would You Drive 450 Miles to Talk to Customer Service?

Driving Through Three States to Prove a Point



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    There's nothing like a 450-mile drive to clear your head. At least that's what a Virginia man was hoping -- when he drove all the way to Michigan after a frustrating phone call.

    David Derringer was fed up with getting the runaround from General Motors, so he drove to Detroit to demand the customer service he thought he deserved.

    Derringer said he's been a GM car owner for years, but recently he had a complaint. He wanted a refund for a power steering pump that he'd purchased for his wife's 2007 Chevrolet HHR.

    When he called GM, he had an exasperating conversation with a company phone operator. Derringer decided that he needed to speak with someone in person. He told WDIV-TV that he was tired of being "handled on the phone like 'You're not going to drive three states away when you’re in Virginia.'"

    Derringer's journey was not in vain. While he was initially removed from the GM Renaissance Center, the company later gave him the refund he wanted.

    GM said in a statement that the power steering pump met National Highway Traffic Safety Administration approval.

    We wonder what kind of maintenance the GMC pickup Derringer drove needed after the trek.

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