Pepco Ranks Last in Satisfaction Survey - NBC4 Washington

Pepco Ranks Last in Satisfaction Survey

Company spokesperson says major improvements are under way



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    A new survey finds that Pepco has some of the least satisfied customers in the country.

    The survey was conducted by the American Customer Satisfaction Index.  According to results posted in the Washington Post, Pepco came in last when it comes to satisfying its customer among the 25 largest investor-owned energy utility companies.

    In the first quarter, Pepco's score fell from 70 to just 54 out of 100 points.  The average score for the utilities in the survey was 75.  (Click here to view the entire survey.)

    This poor rating follows a year of storms that left many customers in the dark for days.

    In response to the survey, Pepco spokesperson Bob Hainey told NBC Washington: “We recognize the frustration that our customers have experienced over the last several months.” 

    With that in mind, Hainey said Pepco has plans to improve its service.  That includes trimming trees that threaten overhead power lines, installing new electric system equipment in neighborhoods with recurring power problems, and adding and upgrading power lines to meet increased demand.

    Hainey also cited Pepco’s response to the violent thunderstorms last Saturday, saying the utility company showed “substantial improvement.”

    Pepco has more than 750,000 customers in the District, Montgomery and Prince George's counties.