The Latest
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Power surges leave Alexandria residents with $57K in damage
Dozens of Alexandria residents say two power surges left them with damaged appliances and steep repair bills — but it was the response from the power company that really sparked outrage, because Dominion Energy says it’s not liable.
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How a ‘lemon law' helped a woman with a broken wheelchair
A woman says she had the scare of her life as she crossed a busy D.C. intersection and her powered wheelchair stopped working. Believing she was sold a lemon, she wanted the company to make things right. When she felt they didn’t, she reached out to News4’s Susan Hogan.
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FAFSA overhauled to simplify applying for college aid
The Free Application for Federal Student Aid was overhauled to simplify the process of applying for college aid. A new FAFSA form will be unveiled for the 2024-25 school year. As part of the FAFSA overhaul, the federal government is also expanding eligibility for federal aid. There will be a new start date. FAFSA for the 2024-25 school year will&#... -
Driveway paving scammer hired real paver, kept homeowners' money
In an unusual scam, a man went door-to-door in Northern Virginia offering paving services and then hired a legitimate company to do the work — as he collected and kept the money himself, the company and police say.
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Woman Fights to Get $2,000 Amazon Gift Cards Restored After Order Canceled
Amazon immediately refunded the amount she paid for the lift on the credit card — but getting back the $2,000 she’d used from the gift cards wasn’t so easy.
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DC Woman Goes Back and Forth With Optical Shop for 2 Years Over New Frames
A D.C. woman went back and forth with an optical shop over a new pair of frames for two years before contacting NBC4 Responds for help.
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How to Battle a High Water Bill
Water bill disputes are one of the top 10 complaints News4 receives. Consumer Reporter Susan Hogan has tips to fight a costly utility bill.
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DC Attorney General Issues Consumer Alert Explaining Restaurant Fees
Dining at a D.C. restaurant may end up costing customers more than anticipated, and many diners are raising questions about fees and surcharges added to their bill.
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Consumer Steers Through Mess Trying to Return Car Purchased Online
A man found himself stuck in a mess when he tried to return a car he bought online and get his old car back.
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4 Online Scams Teens Are Falling for and How to Avoid Them
A recent report shows tech-savvy teens are falling for online scams at higher rates than senior citizens. Consumer Reporter Susan Hogan shares the most common scams teens are falling for and what parents can do to help their kids safely navigate online.
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DC Attorney General Sues SmileDirectClub Over Refund Policy
SmileDirectClub promises refunds to customers if they’re unhappy with their teeth straightening product, but a lawsuit filed this week by Attorney General Karl Racine alleges when customers sought refunds after 30 days they were required to sign nondisclosure agreements to get their money back, which violates D.C. law.
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How to Save on Makeup Without Sacrificing Your Look
Whether bought at the drug store or the department store, makeup is expensive. Consumer Reporter Susan Hogan turned to one of NBC’s own pros for ways to save.
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How to Save Money on Dental Care
When you go to the dentist, the last thing you want to hear is that you need a filling, a crown or a root canal. These common procedures that dentists recommend during your visit may seem necessary, but you might not always need them. “There’s a lot of gray area in dentistry, and there’s not always one right answer...
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Some Models of Small Cars Pose Crash Dangers, Study Finds
Recent crash rating test revealed that brands like Kia and Subaru have poor protection although safety improvements are being made with this research, News4’s Susan Hogan reports.
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Do You Have a Consumer Issue to Report? Tell NBC4 Responds!
Have a consumer concern? An issue that hasn’t been resolved? Tell NBC4 Responds — we are responding to EVERY consumer issue!