Dozens of Alexandria residents say two power surges left them with damaged appliances and steep repair bills — but it was the response from the power company that really sparked outrage, because Dominion Energy says it’s not liable.
A woman says she had the scare of her life as she crossed a busy D.C. intersection and her powered wheelchair stopped working. Believing she was sold a lemon, she wanted the company to make things right. When she felt they didn’t, she reached out to News4’s Susan Hogan.
In an unusual scam, a man went door-to-door in Northern Virginia offering paving services and then hired a legitimate company to do the work — as he collected and kept the money himself, the company and police say.
Amazon immediately refunded the amount she paid for the lift on the credit card — but getting back the $2,000 she’d used from the gift cards wasn’t so easy.
A D.C. woman went back and forth with an optical shop over a new pair of frames for two years before contacting NBC4 Responds for help.
Water bill disputes are one of the top 10 complaints News4 receives. Consumer Reporter Susan Hogan has tips to fight a costly utility bill.
Dining at a D.C. restaurant may end up costing customers more than anticipated, and many diners are raising questions about fees and surcharges added to their bill.
A man found himself stuck in a mess when he tried to return a car he bought online and get his old car back.
A recent report shows tech-savvy teens are falling for online scams at higher rates than senior citizens. Consumer Reporter Susan Hogan shares the most common scams teens are falling for and what parents can do to help their kids safely navigate online.
SmileDirectClub promises refunds to customers if they’re unhappy with their teeth straightening product, but a lawsuit filed this week by Attorney General Karl Racine alleges when customers sought refunds after 30 days they were required to sign nondisclosure agreements to get their money back, which violates D.C. law.
Whether bought at the drug store or the department store, makeup is expensive. Consumer Reporter Susan Hogan turned to one of NBC’s own pros for ways to save.
When you go to the dentist, the last thing you want to hear is that you need a filling, a crown or a root canal. These common procedures that dentists recommend during your visit may seem necessary, but you might not always need them. “There’s a lot of gray area in dentistry, and there’s not always one right answer...
Recent crash rating test revealed that brands like Kia and Subaru have poor protection although safety improvements are being made with this research, News4’s Susan Hogan reports.
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