How Do You Feel About Metro?

Washingtonians rate the transit system

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    NEWSLETTERS

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    How do Washingtonians feel about Metro?

    A new Washington Post survey shows most Metro riders rate the safety of the transit system highly, but some customers say they're
    riding less than they have in the past.

    The poll shows two-thirds of riders rate the system's safety as excellent or good. Overall, 80 percent rate the system positively.

    Of the regular riders polled, 42 percent approve of Metro's response to a recent string of accidents, including the June crash
    that killed nine people. But 45 percent disapprove.

    The bad news for Metro may be that a third of riders say they are using the system less than they used to.

    But perhaps the most telling stats involve top ratings.  In 2005, 26 percent of the most frequent Metro users went out of their way to give the transit agency a top rating.  In the most recent survey, however, that number dropped to just 8 percent.  The numbers dropped for reliability, as well -- from 78 percent in 2005 to 60 percent in the recent poll.

    The poll surveyed 1,107 Washington area residents from March 25-29 and has a margin of error of plus or minus 3 percent.

    For more on the poll, click here.