Metro Approves Program That Will Credit Delayed Riders

Under the proposal, riders would receive an automatic credit on their SmarTrip card if their trip is delayed by 15 minutes or more

Metro's board has given preliminary approval to a proposal that will credit customers if their train or bus is late.  

The full board is expected to pass the proposal in two weeks. 

The program, which is scheduled to begin at the end of January, will give riders an automatic credit on their SmarTrip card if their weekday rush-hour trip is delayed by 15 minutes or more.

But don't celebrate just yet. 

Weather, traffic delays and scheduled maintenance would not be covered under the program.

Metrorail riders would receive their credit automatically while bus customers would have to fill out a form. Customers would also have a cap on the number of credits they could receive in a month. 

WMATA General Manager Paul Wiedefeld says the program will not affect safety. 

"Safety will always trump service," he said. 

Metro says since SafeTrack ended, only .5 percent of rail trips were delayed by 15 minutes or more. That means the transit agency would have to give back about $600,000 for those delayed trips. 

According to Metro documents, about 9 out of 10 weekday trips on Metrorail arrive on time. 

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