Some Metro Customers to Get Refund After Fare Error - NBC4 Washington

Some Metro Customers to Get Refund After Fare Error

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    You may see some extra money on your SmarTrip card this summer. 

    Metro says a technical error caused some riders to be under- or overcharged for their fare for years. If you were overcharged, you may get a refund. 

    The error affected fewer than 5 percent of rail trips, and Metro says most of the incorrect fares were off plus or minus 5 cents.

    The discrepancies caused the transit agency to lose about $124,000 over the course of a year.

    Any customer who was overcharged more than $2 between 2015 and 2017 will received an automatic credit on their registered SmarTrip card this summer, the agency said.