Amtrak and Maryland transportation officials met with riders following a rash of problems with MARC train service.
Maryland Transportation Secretary Beverley Swaim-Staley and Amtrak CEO Joseph Boardman made themselves available to riders Wednesday from 4:30 until 6:30 p.m. at Union Station during a "Meet the MARC Managers" event.
Boardman said they are implementing measures to put passengers first and better meet their needs in the event of future breakdowns.
Earlier this week a train from Washington to Baltimore skipped a scheduled stop at Odenton. The incident came a week after passengers on the same train were stranded for hours in 90-degree temperatures. Swaim-Staley is calling the service on the the Amtrak-operated MARC Penn Line "unacceptable," and calling for a top to bottom review. She was riding the train that failed to stop at Odenton, which was her stop. Amtrak has apologized for both incidents.
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