Best Buy Says Bye-Bye to Restocking Fees

Restocking fees dropped at Best Buy

Tuesday, Dec 21, 2010  |  Updated 1:08 PM EDT
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Best Buy Says Bye-Bye to Restocking Fees

AP

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Best Buy has changed its return policy with little fanfare.

Previously, customers were charged a 15 percent restocking fee on most electronics bought at the store, including Apple products. But the retailer dropped the fee last Saturday and says it will refund restocking fees to anyone who returned items between November 17 and this past Friday.

The retailer will still charge a restocking fee on special order items.

Restocking fees have been a recurring complaint for customers and consumer groups.  Many call them unfair.

In a statement, the company said, "Best Buy continually listens to our customers, and they told us they want to give confidently this holiday season and every other day of the year -- and with that comes easier returns."

The change comes after Best Buy posted weak earnings for the quarter that ended November 27, due to slower TV and game sales.

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