Consumer November 16, 2020 6:04 pm Customer Service With a Smile? Consumers Weigh In More than 1,400 NBC and Telemundo viewers took our national survey. Consumer Reporter Susan Hogan has the results. Local 5:56 Beware of buying a used vehicle from a private seller 5:40 Power surges leave Alexandria residents with $57K in damage 3:39 Driveway paving scammer hired real paver, kept homeowners' money 4:14 Woman Fights to Get $2,000 Amazon Gift Cards Restored After Order Canceled 3:06 Optical Shop Wouldn't Pay for Broken Eyeglass Frames