A Jimmy John’s delivery driver was caught on camera apparently putting his mouth on a customer’s drink before delivering an order in a northwest Chicago suburb.
Homeowner Emily Brems said video from a Ring doorbell captured the incident just seconds before her order was handed off.
Video showed the worker carrying a box and holding a drink. As the delivery driver stands at Brems’ front door, he appears to put his face to the cup.
Brems said her 12-year-old son saw the video and made the disturbing discovery.
U.S. & World
The day's top national and international news.
“My son came upstairs and said, ‘Just so you know the delivery guy licked your drink,’” Brems said, adding that the family did not eat the food and immediately contacted the store.
The Algonquin Jimmy John’s franchisee, Banti Singh, said in a statement “the behavior seen in this video is not consistent with the standards we expect from our employees and we have taken appropriate action with the individual involved.”
“We’ve formally retrained our employees on food safety and have made it right with the customer,” Singh’s statement read.
The store added Brems was being refunded for her order, but Brems said she has not yet received a refund. She also said she received an email suggesting the employee could get his job back with her blessing. Jimmy John's did not say if the employee was fired.
“This should be a zero tolerance situation and to accept an employee back after something like this happens just makes me feel like it’s minimizing the severity of what happened,” Brems said.