The last thing a couple needs right before their wedding is a missing wedding band.
Trieu and Sharon Nguyen ordered and paid for her custom $2,500 wedding band in May, but with their Aug. 6 wedding approaching, the jeweler wasn't giving them any information on its whereabouts.
“July came around, and we were expecting a call or some notification that our ring was ready and we did not hear anything,” Trieu Nguyen said.
When they finally did hear from the jeweler, they couldn't believe what they were told.
“When the order was put in initially, the store put in the wrong skew number,” Nguyen said. “So from then on, no work was performed.”
With no faith in that jeweler delivering the ring in time, the couple bought another wedding band elsewhere, paying an additional $3,400.
NBC4 Responds contacted the jewelry store and was assured the newlyweds would be made whole.
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“They did come through at the end,” Nguyen said. “They owned up to everything, they dropped the ball, and that was originally all we wanted was just a response.”
But they got more than just a response. The jewelry store refunded them for the ring they ordered and reimbursed them for the expense of the second ring. The couple got back more than $6,000.