DC 911 Call Center Lost Power, Calls Not Affected

Power outages from high winds Saturday night knocked out electricity to the D.C. 911 call center, but an official said the emergency service was never impacted.

Karima Holmes, the director of the D.C. Office of Unified Communications, told News4's Mark Segraves the call center lost power around 11:25 p.m., affecting the lights and the air conditioning. Holmes made the decision to relocate 911 services to the backup location at the McMillian Reservoir site in northwest Washington.

Holmes said personnel were moved in waves, and everyone was fully moved over to the backup location by 1 a.m.

She said 911 calls were not delayed or impacted, but 311 calls were down for about two hours. Communication with first responders was affected by the power outage.

Holmes said crews had to go back to doing things over the radio instead of using the Internet. Personnel moved back to the main building after the power was restored on Sunday.

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