online learning

Charles County Schools See Tech Trouble on First Day of Online Learning

“We do not anticipate any more issues,” Charles County Public Schools said about two-and-a-half hours after the StudentVue system went down

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A major website used by Charles County Public Schools students was down Monday morning, the first day of online learning this fall.

The StudentVue site and school district website were down, district officials said in a tweet at about 8 a.m. 

"Both issues are being addressed and we'll keep you updated," they said.

StudentVue lets students track assignments, classroom events and academic performance. 

StudentVue and its site for parents, ParentVue, were back up and running by 10:30 a.m., the district said in another tweet. Families were asked to log in and refresh their web browsers. The district apologized to families. 

“We do not anticipate any more issues,” they said. 

The district worked with the system provider, Edupoint, on Monday and in advance. The company said they would monitor the site and provide any support necessary. 

Prince George’s County Public Schools reported “isolated technological problems with Zoom," the district said in a tweet at about 9 a.m. The problems were resolved, they said about 40 minutes later. The school district will monitor “some network issues.”

Zoom's service status page says all systems were operational.

The all-online school year starts Monday in D.C. and Charles, Montgomery, Prince George’s and St. Mary’s counties. 

Stay with NBC Washington for more details on this developing story. 

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