Metro Communication Systems Restored After Network Issue - NBC4 Washington

Metro Communication Systems Restored After Network Issue



    A computer outage affected several important functions of WMATA Thursday morning. News4 transportation reporter Adam Tuss has the story. (Published Thursday, Sept. 5, 2013)

    A network issue that temporarily shut down Metro displays among many other communications systems Thursday morning has been fixed. 

    The 3-hour outage affected Metro's website, phone service, platform displays, apps and customer call center. Customers were told to call 911 if they had any problems as they were unable to contact Metro Police directly due to the outage.

    Despite the network issue, Metro says the control center was always able to communicate with every train and station.

    "I'm concerned about the inability of our system to devote as much money to infrastructure, upkeep and repair as it seems as it should," one rider told News4.

    Last year, Metro had to hold dozens of trains in place while a software program that tracks trains crashed.