Metro Knew It Was Overcharging Riders, Report Says - NBC4 Washington

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Metro Knew It Was Overcharging Riders, Report Says

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    Metro Knew It Was Overcharging Riders, Report Says
    NBCWashington

    A recently obtained report says the Washington Metropolitan Area Transit Authority knew it was overcharging riders for years but didn't act to correct the problem until 2017. 

    The Washington Post obtained a report Monday through a public records request that says the issue was brought to officials multiple times but wasn't addressed. Metro announced last summer that it was correcting a fare problem. It said that it would provide SmarTrip credits to customers overcharged more than $2 between 2015 and 2017. 

    The Post questioned Metro in 2012 about fare calculations. The report says Metro's planning department acknowledged the problem then.

    Metro spokesman Dan Stessel says it took years to resolve the issue because its extent was unknown. Metro says system limitations prevented it from crediting riders overcharged before 2015.

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