Metro Approves Program That Will Credit Delayed Riders - NBC4 Washington

Adam Tuss and the News4 team covering everything that slows you down on roads and transit

Metro Approves Program That Will Credit Delayed Riders

Under the proposal, riders would receive an automatic credit on their SmarTrip card if their trip is delayed by 15 minutes or more

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    NEWSLETTERS

    Metro Approves Plan to Refund Customers for Late Trains

    Metro officials approved a plan that will allow rush hour commuters to get an automatic refunds if their train is running late. News4's Adam Tuss reports on this new rule. (Published Thursday, Jan. 11, 2018)

    Metro's board has given preliminary approval to a proposal that will credit customers if their train or bus is late.  

    The full board is expected to pass the proposal in two weeks. 

    The program, which is scheduled to begin at the end of January, will give riders an automatic credit on their SmarTrip card if their weekday rush-hour trip is delayed by 15 minutes or more.

    But don't celebrate just yet. 

    Metro Approves Program That Will Credit Delayed Riders

    [DC] Metro Approves Program That Will Credit Delayed Riders

    Metro's board has given preliminary approval to a proposal that will credit customers if their train or bus is late.

    (Published Thursday, Jan. 11, 2018)

    Weather, traffic delays and scheduled maintenance would not be covered under the program.

    Metrorail riders would receive their credit automatically while bus customers would have to fill out a form. Customers would also have a cap on the number of credits they could receive in a month. 

    WMATA General Manager Paul Wiedefeld says the program will not affect safety. 

    Metro Wants to Credit Your Trip If Your Train Is Delayed

    [DC] Metro Wants to Credit Your Trip If Your Train Is Delayed

    Metro is proposing a change that would put money back into your pocket if your train is late. News4's Adam Tuss has more on the proposal. 

    (Published Monday, Jan. 8, 2018)

    "Safety will always trump service," he said. 

    Metro says since SafeTrack ended, only .5 percent of rail trips were delayed by 15 minutes or more. That means the transit agency would have to give back about $600,000 for those delayed trips. 

    According to Metro documents, about 9 out of 10 weekday trips on Metrorail arrive on time.