911 Outage Hits DC-Area AT&T Customers Wednesday Night - NBC4 Washington

911 Outage Hits DC-Area AT&T Customers Wednesday Night

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    NEWSLETTERS

    DC Area AT&T Customers Without 911 Service for 2 Hours

    AT&T says it has resolved an issue that prevented customers from the D.C. area and around the country from dialing 911. News4’s Jackie Bensen spoke to a representative from DC’s Office of Unified Communications.

    (Published Wednesday, March 8, 2017)

    AT&T customers in the D.C. area were unable to call 911 for hours Wednesday night because of a national outage. 

    Officials in D.C., Fairfax County, Prince George's County and elsewhere advised residents to call other phone numbers in the event of an emergency. 

    The outage lasted about two hours. 

    A representative for AT&T gave the following statement:

    "We are aware of a service issue affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience."

    The Federal Communications Commission will launch an investigation into what went wrong. 

    “Every call to 911 must go through,” FCC Chairman Ajit Pai said in a statement issued Thursday. "I announced last night that I have directed Commission staff to track down the root cause of this outage." 

    A representative of the D.C. Office of Unified Communications said AT&T was experiencing a "nationwide outage" and AT&T customers with an emergency should call 202-373-3700 with extension 1.

    Alexandria police later said residents with an emergency should text 9-1-1 or call (703) 746-4444.

    Prince George's County AT&T customers were also affected and advised to call 301-352-1243 for help, according to a representative of the county fire department. The county has since said 911 service is back to normal for AT&T customers.

    Charles County officials also reported its residents were having issues and those with AT&T should call 301-609-3499 for emergencies.

    Other parts of the country have reported similar issues, including Colorado, Florida, Indiana and Texas.

    AT&T tweeted about 10:30 p.m. the "Issue has been resolved that affected some calls to 911 from wireless customers. We apologize to those who were affected."