About 1,600 E-ZPass customers in Virginia were overcharged while trying to add funds to their accounts recently, and a website glitch is to blame, an official said.
All affected customers should have received refunds by now, Virginia Department of Transportation spokeswoman Shannon Marshall told NBC Washington on Monday.
The glitch affected customers who tried to manually replenish their accounts online from the evening of March 30 to March 31.
Affected users received system error messages when entering credit or debit card information, and about 1,600 people tried re-entering their payment information. But for each time that a customer entered their information, they later noticed there was a charge on their credit or debit cards, Marshall said, even though the payment hadn't appeared to go through.
"Unfortunately, their payments never made their way to their E-ZPass accounts," she said.
The error had stopped by April 1, and VDOT, which manages the commonwealth's E-ZPass system, began hearing from customers about the problems on April 2, a Monday.
VDOT was able to identify the accounts having problems by identifying which accounts had multiple charges, Marshall said. Refunds have been issued to those customers' credit and debit accounts.
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Anyone still having a problem is asked to contact EZ-Pass Virginia's customer service center at 877-762-7824.
The glitch did not affect E-ZPass customers who had set up automatic payments, Marshall said.
