But research shows that in many cases, those concerns don't reflect reality. Rather, they are the result of several psychological biases that lead us to underestimate our influence.
Studies have found that people prefer to be cooperative and helpful, not withholding. In fact, saying "no" is hard, which means that when we brace for pushback or rejection, we are often being unnecessarily pessimistic.
How to be more persuasive
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I'm not saying it's possible to always get what you want. But, ultimately, research shows that we are more influential than we think.
As a social psychologist and professor of organizational behavior, I've found that the most persuasive people do three things differently than most others — and the good news is that we can all adopt these same strategies to boost our chances of getting people to see us, listen to us and agree to do things for us:
1. Don't worry about saying things perfectly
If you're making a suggestion, you might assume that your boss is dissecting your every word, ready to pounce and take up arms against all of your points.
But, as communication researchers at the University of Texas have found, people simply aren't listening to or remembering most of what you say in order to wage a counterargument.
Humans are, as psychologists like to put it, "cognitive misers"; we do the bare minimum to be able to navigate the world effectively, and we only think about things carefully if we absolutely need to or are particularly motivated to.
According to "fuzzy-trace theory," which was developed by Cornell University neuroscientist Valerie Reyna, when we encounter a piece of information, we process it in two ways:
- In one area of the brain, we remember what was said verbatim.
- In a different area, we simultaneously process and remember the gist of what was said. (True to the name, we encode a "fuzzy trace" of the actual message.)
The important thing to note, however, is that while we initially encode both the details and the gist of what was said, the memory for verbatim information fades quite quickly, while the memory of the gist lasts much longer.
What this means is that your boss is most likely to remember the substance of your suggestion, not how articulately (or inarticulately) you made it in the moment.
2. Do it in person
When trying to persuade or ask someone for something, we typically think about where to physically start. Should you get on the phone? Shoot off an email? Walk down the hall to get to their office? Send a DM or text message?
On the face of it, email can often seem like the best option. And if we think we're likely to be rebuffed, it's far less awkward to be rejected via email than in person.
But email gives the person on the receiving end an easy way out, which is why showing up in person is one of the most effective — and possibly one of the most underutilized — influence tactics we have.
3. Turn up your confidence level
When trying to get people to listen to what we have to say, recent research suggests that we tend to be underconfident.
Sure, underconfidence isn't always a bad thing. It can make people try harder, double-check their work, do rigorous research, and be open to advice. However, it is an error nonetheless. That means it can lead us to work too hard to be heard and over-rely on other people's advice.
Have you ever spent forever meticulously crafting, editing and re-editing an email, only to get back a two-word reply 30 seconds later? Chalk that one up to underconfidence. It can be inefficient and self-defeating.
Many psychologists agree that we can all afford to be a little more confident in this domain. So, whatever impression you assume you made on another person, assume it's much better, and whatever pushback you're expecting to get, expect it to be much less.
Vanessa Bohns is a social psychologist, a professor of organizational behavior at Cornell University and the author of "You Have More Influence Than You Think: How We Underestimate Our Power of Persuasion, and Why It Matters." Her research has been published in top academic journals in psychology, management and law and featured by The Wall Street Journal, The New York Times, The Economist and NPR. Follow Vanessa on Twitter @profbohns.
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