Slack

Salesforce's Slack Is Fixed After 5-Hour Outage Tuesday

Dado Ruvic | Reuters
  • Salesforce-owned Slack was down for some users on Tuesday morning.
  • Slack began experiencing issues early Tuesday morning when users were unable to log in, send messages or files or receive notifications.
  • The company said it was investigating the cause of the outage.

Issues with Salesforce-owned Slack are now fully resolved.

After an outage knocked out the work chat service for a few hours Tuesday, the company updated it's status page to say it had fixed the issue shortly before 2:30 p.m. Users may need to refresh the app in order to see the fix, according to the status page's most recent update.

Slack was down for some users Tuesday morning, but issues seemed to be mostly resolved by around 1 p.m. The service began experiencing outages earlier in the day when users were unable to log in, send messages or files or receive notifications.

It's not immediately clear what caused the outage. A Slack spokesperson said an investigation is ongoing.

In early 2021, a three-hour outage affected millions of people. Outages can impact the company's revenue.

Salesforce acquired Slack for $27.7 billion in 2021, but earlier Slack earnings showed how much an outage can drag down revenue.

Slack's stock fell 14% after earnings in September 2019, for example, when it showed an $8.2 million hit to revenues because of credits to customers after service-level disruptions. Those sorts of hits would now impact Salesforce.

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