Jennifer Greene, Director of D.C.'s 911 Call Center, Steps Down - NBC4 Washington
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Jennifer Greene, Director of D.C.'s 911 Call Center, Steps Down



    DC 911 Call Center Director Fired

    The head of D.C.'s embattled 911 call center is out of job after a series of failed emergency responses. News4's Mark Segraves broke the story on Twitter. Now hear what the director herself said that may have been the last straw. (Published Tuesday, May 5, 2015)

    The director of D.C.'s 911 call center has stepped down after sources tell News4 she was forced to resigned.

    Jennifer Greene and the Office of Unified Communications has been under intense scrutiny following several high profiled missteps, including slow response times during the smoke incident at L'Enfant Plaza and the choking death of toddler who was not sent the closest paramedic.

    The unsuccessful roll-out of a new computer tablet system also led to delayed response times.

    "I’m very glad the mayor is looking at some of these agencies and cleaning them out, because we need, in her words, a fresh start in some of these agencies," Councilwoman Mary Cheh said. 

    Sources tell News4's Mark Segraves that the last straw was Greene's testimony last week that the call center is unable to meet the national standard for response times.

    "[T]hat’s really the last call that somebody may make," Cheh added. "So we need to do what we need to do, and it includes changing the leadership."

    Green, who previously served as a commander with the Metropolitan Police Department, was promoted to director of the Office of Unified Communications by former mayor Vincent Gray.

    Chris Geldart, the director of D.C.'s Homeland Security and Emergency Management Agency (HSEMA), will oversee the 911 call center until a replacement is found. He will also continue to head HSEMA.