What to Know
New D.C. 311 service allows residents to make city service requests through texts.
This service is one of five ways for residents to report city service issues.
Now the ability to bring concerns to officials is a bit more convenient. While D.C. residents can continue to call 311 to report problems like burned-out street lights, potholes and illegally parked cars, the District has launched a new service that allows residents to report problems through text messaging.
The text launch comes during an initiative focused on street light repairs. Residents are encouraged to text "street light" to DC311 (32311) when they spot an outage.
At the end of October, 311 will also relaunch their website, with updates including more efficient request options and more accurate information about repair time and status.