Liz Crenshaw's Guide to Consumer Issues, Recalls and More

Ask Liz: Unwanted Text Messages, Emails

How to stop these unwanted messages

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    NEWSLETTERS

    TK
    No option for consumers to "opt out" of telemarketing texts or emails.

    You may know about the federal do-not-call list, where consumers can opt out of telemarketing calls. So are there do-not-text or do-not-email lists as well?

    Unfortunately, no. There aren't the same lists for texts and emails as there is for phone calls to your cell phone or home phone. However, there are other measures consumers can take to report these unwarranted emails and texts.

    If you're getting unwanted emails to your non-wireless device, such as a desktop computer, you should file a complaint with the Federal Trade Commission by visiting its website or calling 1-877-FTC-HELP.

    If you're getting unwanted texts or emails to your wireless device like a cell phone or an iPad, that’s a complaint for the Federal Communications Commission. You can file a complaint with the FCC by visiting its website or calling 1-888-225-5322.