It sounds sweeter than the screech of an approaching train. Metro is talking about doing the unthinkable – paying customers who have to wait for trains.
Carol Kissal, Metro’s Deputy General Manager for Finance and Administration, told the Washington Examiner that it is time for the agency to give something back. She said that is especially true because the agency may soon be asking riders to pay higher fares.
Metro has a fare rebate policy in place already. Most riders may not know about it though, because it is so rarely used. Kissal told the Examiner that Metro only waived fares a handful of times last year for major service disruptions, such as the June 22 crash on the Red Line.