Your Guide to the Toyota Recall

You've got questions, we've got answers

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    NEWSLETTERS

    The huge recall of eight models of Toyota cars has lots of people wondering what to do and how to drive safely.
     
    First, a reminder about which Toyota models are affected by the sticking accelerator problem:

    • Certain 2009-2010 RAV4
    • Certain 2009-2010 Corolla
    • 2009-2010 Matrix
    • 2005-2010 Avalon
    • Certain 2007-2010 Camry
    • Certain 2010 Highlander
    • 2007-2010 Tundra
    • 2008-2010 Sequoia

    Now on to the most-common questions and answers:

    Question:  If I own one of the affected models, can I get it fixed?

    Answer:  Toyota said it has figured out how to fix the problem of the sticking accelerator pedals.  And it will pass that fix along to dealers as soon as possible.  No date has been set.

    Question:  If I take my car to the dealer today, what can the dealer do?

    Answer:  Toyota dealers can inspect your pedal to see if there are any obvious problems.  It can also do a “health check,” which runs a computer diagnostic to see if there have been any sudden acceleration problems with your car in the past -- but this is typically not a free service.

    Question:  Should I drive my car?

    Answer:  Toyota says the incidents of sudden acceleration are rare.  But it does have a procedure to follow for when you are driving and you feel the gas pedal stick.

    It says:

    • Put two feet on the brake and press hard, do not pump
    • Shift car into neutral
    • If engine still accelerates, turn ignition key one click.  That will kill the engine but still give you the ability to steer.

    Question:  I know there is not a fix now for the gas pedal problem, how will I find out when it will be fixed?

    Answer:  Like all recalls, Toyota will send out recall repair notices directly to owners.  Your dealer may send you updates as it finds out when to expect the repair. 

    Question:  What is the government doing about all this?

    Answer:  A House committee and a House investigative panel are launching investigations into the Toyota pedal problems.  Two hearings have been scheduled:  Feb. 4 and Feb. 25.  The House wants to know when Toyota first discovered the problem and what has it done to try to solve it; and is the public at real risk.

    Question:  Toyota says the sudden acceleration is very rare.  But if it happens to me, what should I do?

    Answer:  Earlier this week we visited a dealership and put together this demonstration.  You can watch it by clicking here.

    For even more information about the recall, visit http://www.toyota.com/recall.