Thanks for reaching out to us. Below is our statement and some additional PetSafe information for you.
StatementWe are committed to ensuring safe and comfortable travel of all the pets that fly with us and regret that Sedona did not have a good experience. We offered to compensate Ms. Sinclair by fully reimbursing her vet bill, but unfortunately she declined to accept the terms of the agreement.
Here are some additional info points on PetSafe:
- From Jan – Sept. of 2013, we carried more than 77,000 pets via PetSafe; our incident rate with the DOT during that time is less than one tenth of one percent (.023%)
- We have a dedicated 24-hour Live Animal Desk for PetSafe employees and customers.
- PetSafe employees worldwide who have completed a USDA-approved, customized live animal-handling course.
- We offer tracking and tracing capabilities.
- We have dedicated PetSafe handling teams in all airport hubs.
- We offer weather and proactive shipment monitoring.
Jennifer Dohm
Corporate Communications
