Metro's general manger is calling the recent delays on the Red Line frustrating. Thursday morning two incidents had riders seeing red. News4 transportation reporter Adam Tuss has the latest on the maintenance issues.
Headaches continued into late Thursday morning for commuters on the Red Line, the latest in a series of tough morning rush hours for a line plagued by delays.
Thursday's first delay came around 7:30 a.m. with a train malfunction at Judiciary Square, which was quickly cleared, only to be followed by a Shady Grove-bound train with a brake problem at Gallery Place. Trains behind the affected train were held while passengers were off-loaded.
About an hour later, Metro advised riders to expect delays on the way to Glenmont due to a disabled train outside Fort Totten.
The barrage of tweets advising of delays continued throughout the morning, including a tweet warning of a Glenmont-bound train holding for a door problem at Dupont Circle.
Glenmont-bound Red Line train at Dupont Circle holding for a door problem. Train offloading. 9:20a #wmata
— Metrorail Info (@Metrorailinfo) November 14, 2013
Just before 10 a.m., Metro General Manager Richard Sarles released an apology for the delays:
"I want to apologize for the delays and inconvenience you have experienced recently. I know that service on the Red Line has not been good over the past several days. Be assured, we are focused on these issues and are taking steps to improve service..."
— Jorge (@porquejorge) November 14, 2013
Commuters on the Red Line also faced major delays Wednesday morning as crews worked to repair a low-hanging cable outside the Woodley Park station.
Just after 7 a.m. Wednesday, trains began single-tracking between the Van Ness and Dupont Circle stations. Repairs to the low-hanging cable inside a tunnel outside the Woodley Park station were completed slightly more than three hours later.
— YH (@parkyhee) November 14, 2013
Sarles said customers who suffer extensive delays and want refunds should contact the customer service group center. Only 35 people asked for refunds Wednesday.