Pepco, Other Power Companies Could Face Fines for Poor Service

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    Pepco and other power companies could soon face heavy fines for not restoring power promptly after an outage.

    The Maryland Public Service Commission is seeking the authority to hold companies up to a tough new set of standards for reliability and customer service.

    The commission has already published a list of proposed rules on its website. They would mandate how quickly power companies must answer customer calls and set standards for how soon crews have to get the power back on after an outage.

    New guidelines would also define how often companies have to inspect their power lines, and force each one to prove that they're in compliance with all of the new rules. Commission members will meet again on March 3 to talk about the proposal.

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