DC Mayor Wants Residents' Help to Find Dark Street Lights

Mayor Muriel Bowser took a hands-on approach to identify and fix broken and dark street lights throughout the city.

The mayor and teams of District workers spread out across the eight wards where residents have reported the most outages. They will work to identify the location of broken street lights.

“We have 70,000 street lights in the District and too many of them do not work. By fixing street lights, we can make District streets safer, stronger and brighter,” said Bowser. “By launching Text to DC311, we are offering residents a more convenient way to report outages, as well as other issues. We know that everyone’s time is valuable, and we are doing everything we can to bring city services to your fingertips.”

With the launch of Text to DC311, residents have five ways to report city service issues and make requests to DC311. Residents can continue to report issues online at 311.dc.gov, through the DC311 mobile app, via Twitter, and to live agents at the 311 call center.

In order to support the mayor’s efforts to identify and fix street light outages, Text to DC311 has made it even easier to report a broken light. To report a broken street light, residents simply text the words “street light” to DC311 (32311).

The system then asks a series of follow-up questions in order to get more information about the light. In the future, residents will be able to go online and see a map of reported street light outages and track the District’s progress in fixing the lights.

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