Liz Crenshaw's Guide to Consumer Issues, Recalls and More

Southwest and JetBlue Get Top Ratings

Fewer consumers flying because of fees and comfort issues

By Liz Crenshaw
|  Tuesday, May 10, 2011  |  Updated 3:29 PM EDT
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Southwest and JetBlue Get Top Ratings

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In a survey released Tuesday, Southwest and JetBlue received top marks from consumers for overall satisfaction. Consumer Reports based its ratings on responses from more than 14,000 readers.

Southwest received top marks for check-in ease, cabin-crew service, cabin cleanliness and baggage handling. JetBlue received high marks for seating comfort and in-flight entertainment.

US Airways got the lowest score, and it got the worst marks of any airline for cabin-crew service.

Consumer Reports says comfort issues and excessive fees are sore points for air travelers, and are among the major reasons many are traveling less.  Forty percent of survey respondents who said they were flying less gave increased fees as the major reason.

Consumer Reports says to land the best fare:
-Use social networks to spot deals
-Sign up for promo codes with frequent flyer programs
-Work the web to book your own fares
-Book early or late. 21 days before your trip is fine to get a good fare
-Be flexible and willing to change dates.


Check out more from Liz Crenshaw's Consumer Watch.  Ask Liz a question by clicking here.  You can also follow her on Twitter and Facebook.

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