A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up.
Thursday's news that Yahoo suffered a hack of 500 million of its user accounts may have many people taking a new look at how to keep their own email accounts and personal information secure. One easy way to protect yourself from hackers is by regularly updating your software. "Hackers are always finding new vulnerabilities to exploit," said Consumer Reports Editor Jerry Beilinson.